Money Back Guarantee & Warranty Information

General Warranty Information

Our equipment comes with a standard twelve (12) month  Manufacturer Warranty form the initial purchase date. 


Details of our manufacturer warranty are include with your purchase packaging.  


Verizon Manufacturer Warranty is available, see your Verizon Account Manager, learn more...


30 Day Return Policy

Return your unused equipment to our office for a money back guarantee for your order.  We will deduct a 30% restocking fee and the cost for refurbishment and missing parts.  Make sure to keep your original packaging and accessories.  We offer the best money back guarantee products in the industry.


Ship your equipment to:


Infatrac

ATTN: Returns Department

27702 Crown Valley Parkway

Suite D4 260

Ladera Ranch, CA  92694


Please include a reason for your return for our records.


Return Merchandise Authorization (RMA)

Please provide some detail about you and your equipment

Getting the support you need to continue operations is our focus!

DO NOT SHIP YOUR DEVICE WITHOUT AN RMA NUMBER.


Please complete the following RMA request to obtain your Authorization Number emailed to you with instructions to return your equipment to the manufacturer.


A 30% restocking fee will apply to all returned equipment within 30 days of purchase.  Beyond thirty (30) days, the equipment is no longer eligible for return.

Infatrac - RMA Processing Team

27702 Crown Valley Parkway, Suite D4 #260, Ladera Ranch, CA 92694, US

(877) 262-6539 Option 2

Hours